Terms & Conditions

Last updated: October 2026

Welcome to Khoob. These Terms & Conditions govern your use of khoob.com.pk and any purchase you make from us. By browsing the site or placing an order, you agree to them. If you do not agree, please do not use the site.

1. About Khoob

Khoob is a Pakistani design house creating hand-painted silk scarves. References to "Khoob", "we", "us" and "our" mean the Khoob brand and its owners. References to "you" mean any visitor or customer of the site.

2. Our products

Every Khoob design begins as original hand-painted artwork. We photograph and describe each piece as accurately as we can, but please note:

  • Colours may look slightly different on your screen than in person, depending on your device and settings.
  • Silk is a natural fibre. Minor variations in the drape, sheen and print are part of its character and are not defects.
  • Dimensions and fabric details listed on each product page are approximate.

3. Prices and payment

  • All prices are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
  • We offer Cash on Delivery (COD) across Pakistan. Payment is due in full when your order is handed over.
  • We may change prices at any time. The price you see when you place your order is the price you pay.
  • If a price is shown incorrectly because of an obvious error, we may cancel the order and let you know.

Discount codes

Discount codes, including our welcome offer, are valid for one use per customer, cannot be combined with other offers unless we say so, and have no cash value. We may withdraw or change an offer at any time. Codes apply at checkout only and cannot be added to an order that has already been placed.

4. Orders

When you place an order, you are making an offer to buy. Your order is confirmed once we contact you or dispatch your parcel. We may decline or cancel an order, for example if a product is out of stock, if details are incomplete, or if we cannot verify your delivery information. If we cancel an order, we will tell you.

Please make sure your name, phone number and address are correct. A working phone number matters, as our courier and our team may call you to confirm delivery.

Sold-out pieces and booking requests

When a piece is sold out, you may send us a booking request. A booking request is an expression of interest only. It does not reserve stock or create an order, and we are not obliged to fulfil it. If we can supply the piece, we will contact you to confirm the details and the price before anything is dispatched.

5. Shipping and delivery

  • We deliver across Pakistan, and delivery is free nationwide.
  • Orders are usually dispatched within 1–3 working days and delivered within 3–7 working days after dispatch. These are estimates, not guarantees.
  • Delays can happen because of courier issues, public holidays, weather or other events outside our control. We are not liable for such delays, but we will help you track your parcel.
  • If delivery fails because the address is wrong, the phone is unreachable, or the parcel is refused, we may cancel the order. Repeated refused COD orders may lead us to decline future COD orders from the same customer.

6. Returns, exchanges and damaged items

We want you to love your scarf. Please open your parcel carefully and, where possible, record a short unboxing video.

  • Damaged, defective or wrong item: contact us within 48 hours of delivery with photos or your unboxing video. We will replace the item or refund you.
  • Change of mind: contact us within 7 days of delivery. The scarf must be unused, unwashed, unworn and in its original packaging with all tags. The cost of return shipping is paid by the customer unless the return is due to our error.
  • Items that show signs of wear, perfume, makeup, washing or alteration cannot be returned.
  • Approved refunds are issued within 7–10 working days of us receiving and checking the returned item. For COD orders, we will arrange the refund to your bank account or mobile wallet.

To start a return or exchange, message us on WhatsApp with your order number.

7. Care instructions

Silk needs gentle care. Follow the care guidance on each product page. Damage caused by incorrect washing, ironing or storage is not covered by our returns policy.

8. Intellectual property

All artwork, designs, photographs, text, logos and the Khoob name and calligraphy on this site belong to Khoob and are protected by copyright and trademark law. You may not copy, reproduce, print, resell or use them for commercial purposes without our written permission. Sharing our images on social media with credit to Khoob is welcome.

9. Privacy

We collect only the information needed to process your order, deliver it, and respond to you, such as your name, phone number, email and address. We share it only with the services that help us run the store, such as our payment, delivery and e-commerce platform providers. We do not sell your personal information. Our checkout is provided by Shopify, which processes your data under its own privacy terms. You can read our full Privacy Policy on the Privacy Policy page of this site.

10. Messages and marketing

If you sign up for our list or give us your number, we may contact you by email or WhatsApp about your order, new collections and offers. You can opt out at any time by using the unsubscribe link in our emails or by telling us on WhatsApp.

11. Limitation of liability

We provide the site and our products in good faith. To the fullest extent permitted by law, Khoob is not liable for indirect or consequential loss arising from the use of the site or the purchase of our products. Our total liability for any claim is limited to the amount you paid for the product concerned. Nothing in these terms limits any rights you have under Pakistani consumer protection law.

12. Governing law

These terms are governed by the laws of Pakistan. Any dispute will be subject to the jurisdiction of the courts of Pakistan. We would always prefer to resolve a concern with you directly first, so please reach out before taking any other step.

13. Changes to these terms

We may update these terms from time to time. The version published on this page applies to your order at the time you place it.

14. Contact us

Questions about these terms or your order? Message us on WhatsApp and we will get back to you as soon as we can.